IT Consultant / Business Analyst

Responsibilities

A CERTUS Consultant performs analysis of business processes and associated process improvement and provides operational mentoring to CERTUS customers the PASS software.

Support the (technical) implementation of CERTUS solutions using our Implementation Methodology, with focus on business process analysis/improvement and operational mentoring. Specifically:

• Propose alternate business processes and how these can be represented in CERTUS.
• Provide domain expertise in the areas of terminal operations throughout the project life cycle.
• Provide recommendations on standard operating procedures, role definition, and structure of the operations department.
• Serve as customer advocate throughout solution design, development, and test phases to ensure delivered solution meets customer objectives.
• Support terminals at go-live with the use of the CERTUS software and operational exception handling.
• Perform tuning activities to improve productivity and/or efficiency of container terminals.
• Assist with building a growing consulting practice to include practice aids and templates for use at multiple clients.
• Supporting customers and the Certus support department.

Qualifications

• 2-3 years related Consultant experience.
• A strong and inherent customer service/technical support orientation.
• A good command of Dutch and English both speaking as writing.
• Living in the Netherlands as the headquarters is based near Rotterdam.
• In possession of a valid driver’s license.
• An analytical approach and interest in solving difficult problems.
• Strong technical and troubleshooting skills in several applications and technologies.
• Knowledge of relational database structures (MS SQL), web-based enterprise solutions and technologies.
• Knowledge of technical/business environment (e.g. Microsoft business technologies and applications, and SharePoint).
• Knowledge of software development practice, concepts/methodologies (i.e. waterfall, Agile, iterative), and technologies obtained through formal training and/or work experience.
• Strong knowledge of Windows operating system
• Detail Oriented, hands-on, hardworking and self-motivated.
• Assesses the quality of supporting documentation, including business and process requirements documents, to ensure proper analysis supports recommendations or demonstrate continued alignment to strategic objectives.
• Must be willing to travel based on business needs and have the ability to work extended hours under tight deadlines to successfully meet objectives.
• Typically, a CERTUS Consultant can travel internationally for a period of 1 to 2 weeks.
• Positive enjoyment of teamwork especially in relation to multi-disciplinary virtual teams in disparate geographical locations.
• Knowledge of complete Microsoft Office including MS Visio.
• Liaises with the business and the technology development and support groups.
• MBO or HBO education, preferably informatics or (marine) logistics.

Additional Expertise is a plus

• College for Maritime and Port management
• Knowledge of relational database structures (MS SQL), web-based enterprise solutions and technologies
• Knowledge of Project Management
• Knowledge of Maritime and Offshore sector
• Knowledge of logistics sector